Refund policy

Refund & Returns Policy

Last updated: 8 August 2026

At Bloom & Bella, we want you to be happy with your purchase. We carefully check orders before they are sent, but if something goes wrong with your order, please contact us so we can help.

Change of Mind

Because we sell skincare, beauty, personal-care and wellness products, we generally do not accept returns or exchanges for change of mind once an item has been opened or used.

For hygiene and safety reasons, opened or used products cannot be returned unless the product is faulty, damaged, or does not match your order.

If you have changed your mind about an unused and unopened product, please contact us before sending anything back. We will consider the return based on the condition of the product and our return requirements.

Return postage for an approved change-of-mind return is the customer's responsibility.

Damaged or Incorrect Items

Please check your order as soon as you receive it.

If your item arrives:

  • damaged,

  • defective or faulty,

  • leaking or broken, or

  • different from what you ordered,

please contact us as soon as possible with your order number and clear photos of the product and packaging.

We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable remedy.

Please keep the original packaging until your issue has been resolved, as we may need information from the packaging to assess the problem.

Faulty Products & Your NZ Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

If a product has a fault or does not meet the guarantees required by law, please contact us so we can assess the issue and provide the appropriate remedy.

Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for products that have been opened or used, including:

  • Skincare and facial-care products

  • Body-care products

  • Soaps and cleansing products

  • Cosmetics and makeup

  • Lip products

  • Sunscreens

  • Feminine and intimate-care products

  • Hair-care treatments

  • Beauty and wellness drinks or supplements

  • Other personal-care products where the packaging has been opened

This does not affect your rights if a product is faulty, damaged, unsafe, or otherwise covered by your rights under New Zealand consumer law.

Return Conditions

If we approve a return, the product should generally be:

  • Unused and unopened, where applicable

  • In its original packaging

  • In resalable condition

  • Accompanied by proof of purchase or your order details

Please contact us before sending any item back. We cannot guarantee that an unauthorised return will be accepted.

Return Shipping

For approved change-of-mind returns, the customer is responsible for the return shipping costs unless we agree otherwise.

If an item is faulty, damaged, incorrect, or otherwise requires a remedy under applicable consumer law, we will discuss the appropriate return and shipping arrangements with you.

Refunds

Once we receive a returned item, we will assess its condition and notify you of the outcome.

If a refund is approved, it will generally be processed back to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

We do not charge a standard restocking fee.

Exchanges

If you would like a different product because of a change of mind, please contact us first.

Where an exchange is approved, the original item must meet our return conditions. Depending on the circumstances, you may need to cover return postage and any difference in product price.

For faulty or incorrect products, we will work with you to provide the appropriate remedy.

How to Contact Us

To request a return or report a problem with your order, please contact:

Bloom & Bella
Email: bloomandbellanz@gmail.com
Location: New Zealand

Please include your full name, order number, product name, and a description of the issue. Photos may also be requested to help us assess damaged or faulty products.

We aim to respond to return and refund enquiries as soon as reasonably possible.

Bloom & Bella reserves the right to update this policy when necessary. Any changes will be posted on this page with the updated date.